Privacy & Security Policy :: Ozee Markets Booking Manager
This Privacy & Security Policy applies to all Personal Information collected by Ozee Markets in the course of providing services to our customers (User, Market Organisers, Stall Holders, You, Your) and other sources of Personal Information that we collect for the purpose of Our business.
This policy sets out how We will manage Personal Information collected from You. This Privacy & Security Policy is available on our Website.
This Privacy & Security Policy should also be read in conjunction with Conditions of Use document.
Collection and Use of Personal Information
Collection of Personal Information that We Gather and Hold
We collect a variety of Personal Information about Users, Market Organisers and Stall Holders, including first name, last name, email address, address, phone, business name, business address, business GST status, ABN, position held in business, personal identity documents, and any other relevant information which a Market Organiser may require.
How Ozee Markets Collects and Holds Personal Information
Ozee Markets generally collects Personal Information about Users, Market Organisers and Stall Holders via our Website. We endeavour to collect Personal Information about an individual only from that individual or an authorised representative. Information we obtain from third parties or publicly available information is limited to circumstances where the person has consented.
Ozee Markets may also collect device security, device session and anti-forgery token data. The purpose of this collection is to deliver and improve the services we provide to User, Market Organisers and Stall Holders. We also collect this information via scanned documents, email and information we receive through the post. If Stall Holders book a stall at a Market managed by an Organiser, this information must be provided to Market Organisers for the purpose of a Stall Holder selling at that Market.
Purpose of Collection and Use
Ozee Markets collects, holds, uses and discloses Personal Information for the primary purposes of delivering and improving the service We provide to Users, Market Organisers and Stall Holders. Generally, Users, Market Organisers and Stall Holders are only obliged to provide us with information necessary for us to provide services to them. However, if Users, Market Organisers and Stall Holders do not provide us with certain types of Personal Information, they may be unable to register for our services.
We may also use Personal Information for purposes closely related to the primary purposes, in circumstances where such use or disclosure is reasonably expected.
We may disclose Your Personal Information where required or authorised by law.
Collection of Information from the Internet
While Ozee Markets primarily collects information from our Website and from our interactions with You, we also collect information from surveys or other tools that are completed or voluntarily provided. This information is all held within our information systems in Australian datacentres.
The programs which are used incorporate strong password protection and are encrypted. Reasonable steps are taken to ensure all information collected is secure. We will collect Personal Information by only lawful and fair means. The Law requires us to collect Personal Information about Users, Market Organisers and Stall Holders only from them directly, where it is reasonable and practical to do so.
Access, Correction and Complaint Procedure
Accessing Your Personal Information
If You would like to access or correct Your Personal Information that Ozee Markets holds, please contact:
The Privacy Officer
Mr Patrick Zuluaga
Ozee Markets Pty Ltd Ltd ABN 60 639 064 510
Email: info@ozeemarkets.com.au
Telephone: 0403 436 889
You will need to identify Yourself to our reasonable satisfaction before we will provide You with access to Personal Information about an individual that we may or may not have in our possession.
We will not charge You for Your access request, but may charge an administrative fee for providing a copy of Your Personal Information. Where a charge is payable, we will inform You of the amount of the charge prior to providing You with Your Personal Information.
Correcting Personal Information
So that we can best provide our services to You, it is important that your Personal Information is up to date. We take reasonable steps to make sure that Your Personal Information is accurate, complete and up to date. If You find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records.
Complaints Procedure
Ozee Markets is a service orientated business. Therefore, if You have a complaint about our collection or use of Personal Information pertaining to You, then we ask You to contact Our Privacy Officer at first instance. If after investigating Your complaint and reporting to You about an alleged breach You are not satisfied, then You may contact the Australian Information Privacy Commissioner:
The Australian Information Privacy Commissioner
GPO Box 5218
Sydney NSW 2001
Email: enquiries@oaic.gov.au
Telephone: 1300 363 992
A complaint form can be found at:
https://forms.business.gov.au/aba/oaic/privacy-complaint-/
Transfer of Personal Information Outside Australia
Personal Information We collect may be accessed by employees and contractors of service providers who we engaged to provide services to Ozee Markets outside of Australia. Personal Information contained in a record may be transferred and held in countries including, but not limited to employees or contactors located in the United States, United Kingdom, India and the Philippines.
We take reasonable steps to ensure that parties that provide us with necessary services for website hosting and database administration services act in accordance with this policy. We also use only recognised service providers who use enterprise level software with up to date SSL Encryption.
Sensitive Information
Sensitive information includes bank account and credit card information. We do not store any Sensitive Information on Users, Market Organisers and Stall Holders on our servers, it will only be used by Us and is fully encryted for financial transactions:
1. for the primary purpose for which it was obtained;
2. for a secondary purpose that is directly related to the primary purpose;
3. with Your consent; or
4. or where required or authorised by law.
How We Deal with Unsolicited Personal Information
We only collect Personal Information about Users, Market Organisers and Stall Holders by lawful and fair means. Where we receive unsolicited Personal Information, we will deal with that in accordance with our Privacy & Security Policy.
Notice of Collection of Personal Information
Where possible, we notify our Users, Market Organisers and Stall Holders when we are collecting Personal Information about them, the use of which is subject to this Privacy & Security Policy.
Collection Notice
By providing Ozee Markets with this information, You acknowledge that we are collecting and storing Personal Information about You in accordance with our Privacy & Security Policy. We do this only for the purpose of providing services to You.
Use of Personal Information in Direct Marketing
Direct Marketing
We may use Personal Information for the purposes of promoting our services to Users, Market Organisers and Stall Holders that we would reasonably expect them to expect such use. All commercial electronic messages contain a functional unsubscribe facility.
Opting Out
Users, Market Organisers and Stall Holders can unsubscribe to our marketing material by clicking on the functional unsubscribe facility contained in any email or can contact The Privacy Officer on the details set out above.
Use of Cookies
We collect Personal Information reasonably necessary for the performance of our operations and activities including marketing and sales. We automatically receive and record information on our server logs from the User’s browser, including their IP address, operating system, top level domain, date and time, pages accessed, documents downloaded, previous website visited, type of browser used, google analytics library data, device thumbprint, device session, anti-forgery token and other cookie information. This enables us to tell when Users, Market Organisers and Stall Holders use our Websites, ensure API security, fraud assessment and to help customise the User’s experience with our Website. No Personal Information about a user is linked to the cookie nor is there any data matching between Cookie information and Users, Market Organisers and Stall Holders internet activity.
Security Measures Taken for Disclosure of Personal Information
We take reasonable steps to protect the Personal Information we hold from misuse and loss and from authorised access, modification or disclosure when we send Personal Information offshore. All service providers that are necessary for us to use for Ozee Markets to provide service use enterprise level security.
Integrity of Personal Information
Accuracy
We take reasonable steps to ensure that the Personal Information we collect, use or disclose is accurate, complete and up to date. If Your Personal Information is incorrect or requires updating, please contact us so that we can make the necessary amendments.
Security
Ozee Markets takes reasonable steps to safeguard the disclosure of Personal Information from third parties, contractors and staff. We have up to date procedures and policies relating to information technology as it relates to staff and strive for best practice in this area.
We take reasonable steps to protect our Users, Market Organisers and Stall Holders security and use methods including SSL encryption, password protection on PC’s, antivirus software, passwords on administration sites, 2-factor authentication for server access, server and database storage encryption.